Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leila D. Kelly

Tamarac

Summary

Dynamic professional with a proven track record at Wendy's International, excelling in customer service and financial operations management. Demonstrated ability to enhance store efficiency, showcasing strong work ethic, integrity, and customer assistance skills. Accomplished various tasks daily, including stocking shelves, washing dishes and collecting payments with cash registers. Cheerful when assisting customers and coworkers and consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly.

Overview

19
19
years of professional experience

Work History

Cashier/Shift Manger

Wendys International
01.2001 - 12.2019
  • Assisted customers with purchases to ensure a smooth checkout experience.
  • Processed transactions accurately, maintaining balanced cash drawer.
  • Provided excellent customer service by answering questions and resolving issues.
  • Improved store efficiency by organizing and restocking products.

Business Office Manager

RiverChase Health and Rehabilitation Center
08.2017 - 08.2018
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.


Assistant Business Office Manager

Miracle Hill Nursing & Rehabilitation Center
05.2006 - 06.2012
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
  • Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.


Education

Master of Science - Public Health

Florida Agricultural And Mechanical University
Tallahassee, FL
04-2014

Bachelor of Science - Health Care Management

Florida Agricultural And Mechanical University
Tallahassee, FL
04-2006

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
06-2000

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Business Office Manager

RiverChase Health and Rehabilitation Center
08.2017 - 08.2018

Assistant Business Office Manager

Miracle Hill Nursing & Rehabilitation Center
05.2006 - 06.2012

Cashier/Shift Manger

Wendys International
01.2001 - 12.2019

Master of Science - Public Health

Florida Agricultural And Mechanical University

Bachelor of Science - Health Care Management

Florida Agricultural And Mechanical University

High School Diploma -

Coconut Creek High School
Leila D. Kelly