Leilah Cajas
Connolly Care Home Health
Las Vegas,NV
1
Language
1
Certification
5
years of professional experience
Detail-oriented administrative professional with expertise in office support, scheduling, and communication. Manages multiple tasks to enhance operational efficiency and provides essential support to executive teams. Collaborative approach and adaptability contribute to achieving organizational goals while maintaining a positive work environment.
Work History
Intake Coordinator
2 Years 1 Month- Managed intake processes for new patients to ensure timely service delivery.
- Coordinated communication between healthcare providers and families regarding patient needs.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Maintained accurate patient records within electronic health record systems.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Intake Coordinator
1 Year- Facilitated initial assessments to determine eligibility for home health services.
- Assisted in scheduling appointments and follow-up visits to optimize care continuity.
- Collaborated with multidisciplinary teams to refine patient care strategies and enhance service quality.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Contracts Processor Specialist
1 Month- Managed contract documentation and compliance, ensuring adherence to organizational policies and regulations.
- Streamlined contract approval workflows, enhancing operational efficiency within the department.
- Managed data entry tasks for numerous contracts, ensuring accuracy and timely completion.
Intake Coordinator
1 Year- Implemented process improvements that enhanced workflow efficiency in patient intake operations.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
Intake Coordinator Trainee
6 Months- Coordinated patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
Server
6 Months- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Trained new servers on menu offerings and service protocols, enhancing team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma
Skills
Documentation and recordkeeping
Data entry
Appointment scheduling
Multi-line phone proficiency
Client relations
Electronic health records
Microsoft Office proficiency
Quality assurance
Time management
Customer and client relations
Customer service expertise
Certification
Cultural Competency and Health Care Self Study Module, Certified July 20, 2022 – Available Upon Request
Languages
Spanish
Limited Working
Timeline
Intake Coordinator
Connolly Care Home Health
07.2024 - CurrentRead More
Intake Coordinator
Critical Care Visiting Nurses
06.2023 - 06.2024Read More
Contracts Processor Specialist
Jockey Club
04.2023 - 05.2023Read More
Intake Coordinator
ArNa Home Health
02.2022 - 02.2023Read More
Intake Coordinator Trainee
My Family Home Health
08.2021 - 02.2022Read More
Server
Kate’s Korner, South Point Hotel & Casino
06.2021 - 12.2021Read More
Durango High School
High School Diploma
Read More