Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leilani Alba

Lansing,IL

Summary

Dynamic and results-driven professional with a strong background in customer service at Dicks Sporting Goods. Proven ability to engage effectively with diverse audiences, utilizing active listening and problem-solving skills. Adept at promoting initiatives and supporting student success, while maintaining a calm demeanor under pressure. Committed to delivering exceptional experiences.

Overview

4
4
years of professional experience

Work History

Store Associate

Dicks Sporing Goods
El Paso, Tx
10.2024 - 05.2025
  • Demonstrated excellent customer service skills at all times.
  • Provided cash register operations and handled customer payments.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Addressed customer complaints in a professional manner.
  • Ensured the cleanliness and tidiness of the store.
  • Answered incoming calls regarding product inquiries or orders.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Student Ambassador

Admissions Office
Charleston, Illinois
10.2023 - 04.2024
  • Promoted college enrollment throughout local schools and community within context of student success initiatives.
  • Conducted campus tours to showcase programs and support services.
  • Supported new students by providing directional information and participating in orientation.
  • Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
  • Helped with registration processes and applications.
  • Provided peer advising and presentations for students to describe value of higher education.
  • Promoted initiatives through influencer-style social media platforms.
  • Initiated conversations with prospective applicants visiting the office in order to provide detailed information about admission procedures and policies.
  • Greeted guests at the university entrance and directed them to appropriate areas of the campus.
  • Maintained professionality and efficiency while working closely with leadership.
  • Answered incoming calls from prospective students inquiring about admissions requirements and deadlines.

Crew

McDonald's Restaurant
Lansing, Illinois
10.2021 - 08.2023
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Took orders from patrons and input selections into store computer system.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained an organized work area to ensure efficient operations.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Education

Some College (No Degree) - Communication Disorder Sciences

Eastern Illinois University
Charleston, IL
05-2027

High School Diploma -

Thornton Fractional South High School
Lansing, IL
05-2023

Skills

  • Registration support
  • Recruiting strategies
  • Student relations
  • Problem-Solving
  • Active Listening
  • Task Prioritization
  • Collaboration
  • Calm Under Pressure
  • Customer service
  • Communication skills

Timeline

Store Associate

Dicks Sporing Goods
10.2024 - 05.2025

Student Ambassador

Admissions Office
10.2023 - 04.2024

Crew

McDonald's Restaurant
10.2021 - 08.2023

Some College (No Degree) - Communication Disorder Sciences

Eastern Illinois University

High School Diploma -

Thornton Fractional South High School

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