Leilani Caceres
Atlanta
Summary
Adaptable and results-driven professional with extensive experience in customer-facing roles, team leadership, and high-performance service enviornments. Proven success in mentoring teams, managing client relationships, and driving results through strategic communication, efficency, and attention to detail. Seeking to transition these strengths into a fast-paced, growth-oriented tech environment
Overview
9
9
years of professional experience
Work History
Lead Club Assistant
Saks Fifth Avenue
Atlanta
01.2025 - Current
- Promoted to leadership role, overseeing team of Club Assistants to ensure quality service, operational efficiency, and client satisfaction
- Set daily priorities, coached team members, and tracked performance against service benchmarks.
- Streamlined internal communication between assistants, stylists, and leadership for enhanced workflow
- Managed key client relationships, handled scheduling logistics, and resolved time-sensitive challenges.
- Drove process improvements to reduce errors and improve service delivery across the team
Club Assistant
Saks Fifth Avenue
Atlanta
08.2024 - 01.2025
- Managed scheduling and communication for high-profile clients in a fast-paced, premium retail environment.
- Collaborated closely with the Head Stylist to align appointment flows with weekly sales and service priorities.
- Anticipated and resolved client and team needs, maintaining a white-glove experience.
Sales Associate
Aritzia
Orlando
05.2023 - 05.2024
- Delivered elevated client experience through personalized styling, outreach, and service follow-up.
- Managed a personal client portfolio, proactively driving engagement and repeat business.
- Consistently exceeded sales targets through consultative selling and value-driven reccommendations.
- Used CRM tools to track sales performances and client interactions
Service Industry Professional
Parker Hospitality
Orlando
02.2023 - 05.2024
- Maintained exceptional service standards while managing multiple high-pressure tables.
- Leveraged product knowledge to upsell effectively, boosting average ticket sizes.
- Communicated and problem-solved cross-functionally with kitchen and bar staff.
Certified Server Trainer
Celebration Pointe's Prime and Pearl
Gainesville
05.2021 - 11.2022
- Led training for new hires, setting consistent service standards and improving team readiness.
- Partnered with management to resolve recurring guest issues and update operational procedures
Server
Celebration Pointe's Prime and Pearl
Gainesville
11.2019 - 02.2021
- Delivered personalized service in a fast-paced environment while resolving client issues in real time.
- Exceeded upselling goals through clear communication and tailored product recommendations.
- Worked cross-functionally to maintain efficient operations and a seamless customer experience.
Sales Associate
PACSUN
Winter Garden
01.2017 - 01.2018
- Built client relationships through personalized service and contributed to consistent monthly sales growth.
- Assisted with inventory, merchandising, and store presentation.
Education
Bachelor of Science - Clinical Psychology
University of Florida
Gainesville, FL05-2022
Bachelor of Arts - Marketing And Advertising
University of Florida
Gainesville, FL05-2022
Skills
- High-Volume Service Mangament
- Scheduling & Coordination
- Upselling & Cross-Selling
- Client Communication
- Operational Efficiency
- Conflict Resolution
- Team Leadership
- CRM Familiarity
- Sales Strategy
- Administrative tasks
Languages
English
Professional
Spanish
Professional
Timeline
Lead Club Assistant
Saks Fifth Avenue
01.2025 - Current
Club Assistant
Saks Fifth Avenue
08.2024 - 01.2025
Sales Associate
Aritzia
05.2023 - 05.2024
Service Industry Professional
Parker Hospitality
02.2023 - 05.2024
Certified Server Trainer
Celebration Pointe's Prime and Pearl
05.2021 - 11.2022
Server
Celebration Pointe's Prime and Pearl
11.2019 - 02.2021
Sales Associate
PACSUN
01.2017 - 01.2018
Bachelor of Science - Clinical Psychology
University of Florida
Bachelor of Arts - Marketing And Advertising
University of Florida
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