Leilani Cobb
Avondale,Az
Summary
Experienced server seeking experience as a bartender. I'm an energetic professional well versed in customer service. I'm known for high productivity and efficient task completion. I possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Chili's Bar and Grill
Phoenix, AZ
01.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Host/Busser/Server
Lou Malnati's
Phoenix, Arizona
09.2022 - 01.2024
- Managed dining room layout to maximize efficiency of staff members.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of dining room, including wiping down tables and chairs.
- Processed payments from customers using a POS system.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests upon arrival and provided them with menus.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Customer Service Associate
Walgreens
Goodyear, Arizona
09.2021 - 10.2022
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ06-2028
High School Diploma -
Millennium High School
Goodyear, AZ05-2023
Skills
- Customer service
- Fast learner
- Effective communication
- Teamwork
- Problem resolution
- Time management
- Sales techniques
- Cash handling
- POS system operation
- Multitasking and organization
- Strong work ethic
- Safe food handling
- Item promotion
- Performance improvement
- Upselling techniques
- Memory retention
Certification
- Title 4 Basic Liquor Law
- Food Handlers Permit
- First aid/CPR/AED
Timeline
Server
Chili's Bar and Grill
01.2024 - Current
Host/Busser/Server
Lou Malnati's
09.2022 - 01.2024
Customer Service Associate
Walgreens
09.2021 - 10.2022
Bachelor of Arts - Psychology
Arizona State University
High School Diploma -
Millennium High School
Similar Profiles
Lana LopezLana Lopez
Host at Chili's Bar and GrillHost at Chili's Bar and Grill
Brittaney McCarthyBrittaney McCarthy
Manager's Assistant at Chili's Bar and GrillManager's Assistant at Chili's Bar and Grill
Renato AlcantaraRenato Alcantara
Manager at Chili's Bar and GrillManager at Chili's Bar and Grill
STEVEN TYNERSTEVEN TYNER
Hospitality and Bar Manager at Chili's Bar and GrillHospitality and Bar Manager at Chili's Bar and Grill
Rubi RamirezRubi Ramirez
Patient Access Representative at Conifer Healthcare SolutionsPatient Access Representative at Conifer Healthcare Solutions