Leilani Cruz

SALES ASSOCIATE

Forever 21

Cherry Hill, NJ

04.2023 - 08.2024

Greeted customers to determine wants or needs.
Maximizes sales through customer engagement, suggestive selling techniques, and in-depth product knowledge
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Developed promotional strategies to increase sales volume.
Processed returns, exchanges, and refunds in accordance with company policies.
Handled customer complaints in a professional manner.
Organized store by returning merchandise to proper areas and restocked displays.
Collected payments and provided accurate change.
Maintained accurate documentation of sales through the creation and updating of customer profiles
Oversees handling of financial transactions
Trained new team members in cash register operation, stock procedures, and customer services.
Adhered to company initiatives and achieved established goals.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Built and maintained relationships with peers and upper management to drive team success.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Collaborated in maintaining inventory accuracy by receiving and stocking merchandise