LEILANI FLORES
11650 CHERRY AVE APT 26A ,CA
Summary
Dynamic Medical Assistant with a proven track record at The Oncology Institute of Hope and Innovation, excelling in patient education and care continuity. Skilled in EMR management and HIPAA compliance, I thrive in fast-paced environments, enhancing patient satisfaction through compassionate service and effective communication. Adaptable and dedicated to improving health outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Oncology Institute of Hope and Innovation
03.2025 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient intake and documentation, maintaining accurate electronic health records.
- Scheduled appointments and coordinated follow-ups to enhance patient care continuity.
- Educated patients on treatment plans and medication instructions, fostering understanding and compliance.
- Collaborated with medical staff to streamline processes, improving workflow efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
TECH CONSULTANT
Target
07.2022 - 02.2025
- Analyzed client requirements to develop tailored technology solutions.
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and retention.
- Maintained comprehensive knowledge of product offerings, providing informed recommendations to customers.
- Assisted in training new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - MEDICAL ASSISTANT
UEI College
Ontario, CA02-2025
High School Diploma -
KASIER HIGH
Fontana, CA05-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Phlebotomy
- Fluent in [Spanish]
- Adaptable
- Fast paced worker
- thrive in costumer service and fast paced environment
Certification
- Medical Assistant Diploma
- BLS Certification
- Phlebotomy completion program
Timeline
Medical Assistant
The Oncology Institute of Hope and Innovation
03.2025 - Current
TECH CONSULTANT
Target
07.2022 - 02.2025
No Degree - MEDICAL ASSISTANT
UEI College
High School Diploma -
KASIER HIGH