Dynamic Medical Assistant with a proven track record at The Oncology Institute of Hope and Innovation, excelling in patient education and care continuity. Skilled in EMR management and HIPAA compliance, I thrive in fast-paced environments, enhancing patient satisfaction through compassionate service and effective communication. Adaptable and dedicated to improving health outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
The Oncology Institute of Hope and Innovation
440 N MOUNTAIN AVE SUITE 307 UPLAND
03.2025 - Current
Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
Managed patient intake and documentation, maintaining accurate electronic health records.
Scheduled appointments and coordinated follow-ups to enhance patient care continuity.
Educated patients on treatment plans and medication instructions, fostering understanding and compliance.
Collaborated with medical staff to streamline processes, improving workflow efficiency.
Obtained client medical history, medication information, symptoms, and allergies.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
TECH CONSULTANT
Target
1670 E 4TH ST UNIT D ONTARIO
07.2022 - 02.2025
Analyzed client requirements to develop tailored technology solutions.
Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
Resolved customer inquiries through multiple channels, enhancing satisfaction and retention.
Maintained comprehensive knowledge of product offerings, providing informed recommendations to customers.
Assisted in training new staff on customer service protocols and best practices.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - MEDICAL ASSISTANT
UEI College
Ontario, CA
02-2025
High School Diploma -
KASIER HIGH
Fontana, CA
05-2022
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital signs monitoring
EMR / EHR
Phlebotomy
Fluent in [Spanish]
Adaptable
Fast paced worker
thrive in costumer service and fast paced environment