Leilani Guerrero
Palmdale,CA
Summary
Dynamic professional with extensive experience in customer service and reception management at Dark Horse Services. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Proficient in Microsoft Office and appointment scheduling, consistently supporting executive staff and optimizing operational efficiency. Recognized for building strong client relationships and maintaining a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Dark Horse Services
03.2025 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as employment screening or licensing applications.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Customer Service Representative
The Home Depot
03.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Input order information into system and updated customer accounts to document and track customer orders.
Sales Associate
Infinity Beauty
03.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Demonstrated product application on clients using testers and samplings.
- Boosted overall store sales with effective cross-selling of complementary skincare products and beauty services.
Cashier
The Habit Burger Grill
06.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Bachelor Of Business Administration - Accounting And Finance
California State University, Northridge
Northridge, CAAssociate Degree - Business Administration
Antelope Valley College
Lancaster, CAHigh School Diploma -
William J Pete Knight
Palmdale, CA06.2021
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Customer service
- Phone and email etiquette
- Microsoft office
- Scheduling
- Quickbooks
Certification
Quickbooks- Bookkeeping Certification
Certifix - Live-scan Certification
Timeline
Receptionist Administrator
Dark Horse Services
03.2025 - Current
Customer Service Representative
The Home Depot
03.2023 - 11.2024
Sales Associate
Infinity Beauty
03.2022 - 03.2023
Cashier
The Habit Burger Grill
06.2021 - 03.2022
Bachelor Of Business Administration - Accounting And Finance
California State University, Northridge
Associate Degree - Business Administration
Antelope Valley College
High School Diploma -
William J Pete Knight
Similar Profiles
Kenneth OwenKenneth Owen
Licensed Private Investigator at Dark Horse Investigative Services, LLCLicensed Private Investigator at Dark Horse Investigative Services, LLC
Hayli KetchumHayli Ketchum
Administrator at Dark Horse Industrial Services, LLCAdministrator at Dark Horse Industrial Services, LLC
Sarah A. ManusSarah A. Manus
Renovator and Designer at Dark Horse Design and InteriorsRenovator and Designer at Dark Horse Design and Interiors