Operations and Business Analytics professional with experience in workflow coordination, compliance documentation, vendor communication, and data accuracy initiatives. Skilled in process improvement, operational reporting, documentation management, and data-driven decision-making within fast-paced business environments.
Work History
Office Assistant / Operations & Title Processing
2 Years 10 Months
Citi Auto Group | Cary, NC | 01.2024 - Current
Process and review vehicle sales, title, and registration documentation, including MVR-1, MVR-2, MVR-4, title applications, odometer disclosures, damage disclosures, warranties, buyer documentation, and powers of attorney.
Verify documentation accuracy and compliance requirements before processing vehicle sales, title transfers, and registration records.
Coordinate notarization, temporary tag issuance, DMV submissions, and title registration activities to support timely ownership transfers.
Audit CRM records, customer files, and transactional data to maintain documentation accuracy and operational record quality.
Coordinate customer transactions, vendor communication, service scheduling, and repairs to support daily dealership operations.
Support technicians, vendors, and dealership staff by organizing work orders, maintaining records, and facilitating communication across departments.
Analyze administrative workflows and implement process improvements that increased efficiency by 20-30%.
Competitive Sports Supervisor
2 Years 4 Months
University of North Carolina at Greensboro | 01.2021 - 05.2023
Coordinated schedules, operations, and logistics for 25+ club members, ensuring seamless event execution.
Collected and validated participant data, enhancing reporting accuracy and supporting effective program operations.
Collaborated with staff and student teams to streamline operational processes and enhance participant experience.
Intramural Sports Official
5 Months
University of North Carolina at Greensboro | 08.2020 - 01.2021
Administrative /Executive Administrative Operations Assistant at Makers Company Inc.Administrative /Executive Administrative Operations Assistant at Makers Company Inc.