Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leilani Montero

Milpitas,CA

Summary

Experienced with leadership positions, teamwork, and guest interaction. Endlessly committed to providing the guest or patient with satisfactory and friendly service by utilizing my knowledge of problem-solving and multi-tasking.

Overview

5
5
years of professional experience

Work History

Service Advocate

Target
San Jose, CA
07.2024 - Current
  • Resolved customer inquiries promptly, enhancing overall service satisfaction.
  • Assisted in training new team members on service protocols and systems.
  • Managed product returns and exchanges efficiently, ensuring compliance with company policies.
  • Collaborated with other team members to maintain inventory accuracy and product availability.

Supervisor

Golfland
Milpitas, CA
10.2021 - 06.2024
  • Supervised daily operations to ensure team efficiency and adherence to safety protocols.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Hosted two hour birthday parties for children multiple times a day.
  • Trained on food safety protocols.

Education

Associate of Science - General Studies: Science

Foothill College
Los Altos, CA
12-2025

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication

Timeline

Service Advocate

Target
07.2024 - Current

Supervisor

Golfland
10.2021 - 06.2024

Associate of Science - General Studies: Science

Foothill College