LEILANI N. BURNETT
Holly Springs,NC
Overview
4
4
years of professional experience
Work History
Manager
Nothing Bundt Cakes
Kernersville , NC
06.2026 - Current
- Facilitated daily operations at Nothing Bundt Cakes by delivering exceptional guest service.
- Trained team members on bundt cake presentation, service standards, and store procedures.
- Monitored inventory levels daily to ensure adequate supply of bakery products. orders and product availability for fresh bakery supplies.
- Balanced cash drawer at each shift's end to ensure accuracy in register and adherence to closing procedures. balancing, register accuracy, and closing procedures.
Community Service & Mentoring Member
Rams Hope
11.2024 - Current
- Planned wellness initiatives, outreach programs, and volunteer opportunities to enhance student success.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to meet service goals effectively.
Campus Ambassador / Enrollment Management Assistant
WSSU
09.2024 - Current
- Promoted WSSU programs to prospective students through engaging campus tours and informative sessions, enhancing prospective student awareness.
- Represented university to prospective students and families by assisting with tours, recruitment events, and student engagement initiatives, fostering informed decision-making.
- Answered questions about admissions, campus life, and student services for visitors.
- Facilitated peer engagement activities to connect with students. through peer conversations and social media promotion for WSSU.
Ambassador & HBCU Recruiter
Benton Youth Initiative
08.2024 - Current
- Promoted HBCU opportunities and mentored first-generation students through targeted outreach and community engagement initiatives.
- Promoted Benton Youth Initiative programs to families, students, and local partners.
- Facilitated youth engagement activities through welcome, guidance, and one-on-one communication.
- Represented Benton Youth Initiative at community events and youth outreach activities.
Puppy Consultant
Petland
12.2023 - 08.2025
- Educated customers on puppy care while matching families with suitable pets, ensuring alignment with their lifestyles and needs.
- Guided families through adoption questions and store pet introductions
- Consulted customers on pet care, nutrition, and product selections at Petland
- Recommended pet supplies, habitats, and accessories based on customer needs
Brand Associate
Athleta
06.2024 - 02.2025
- Delivered Athleta customer service using strong product knowledge and styling guidance.
- Provided exceptional customer service, enhanced merchandising, and contributed to a positive in-store shopping experience.
- Maintained Athleta visual merchandising and brand presentation standards.
- Processed POS transactions and handled cash wrap operations accurately.
Crew Supervisor
Wendy's
08.2022 - 09.2023
- Supervised Wendy's crew during shifts and coordinated front counter and drive-thru operations.
- Supervised team members and ensured high customer service standards while assisting with daily store operations.
- Trained crew members on Wendy's service standards, food safety, and job routines.
- Monitored food preparation, assembly lines, and order accuracy across kitchen stations.
Education
B.A. - Psychology, Minor in Justice Studies
Winston-Salem State University
Winston-Salem, NC05-2028
Skills
- Leadership, Public Speaking, Event Planning, Community Outreach, Customer Service, Sales
- Community outreach
- Conflict resolution
- Student engagement
- Case assessment
- Inventory management
AWARDS
Girl Scouts Bronze, Silver & Gold Awards; Resident of the Month – March 2025
LEADERSHIP & ACTIVITIES
Miss Freshman; Miss Sophomore; Women of P.L.U.S; Caribbean Student Association; Rams Hope Treasurer; Girl Scout Cadette; Fellowship of Christian Athletes (President); YMCA Leaders Club (Executive Vice President)
Timeline
Manager
Nothing Bundt Cakes
06.2026 - Current
Community Service & Mentoring Member
Rams Hope
11.2024 - Current
Campus Ambassador / Enrollment Management Assistant
WSSU
09.2024 - Current
Ambassador & HBCU Recruiter
Benton Youth Initiative
08.2024 - Current
Brand Associate
Athleta
06.2024 - 02.2025
Puppy Consultant
Petland
12.2023 - 08.2025
Crew Supervisor
Wendy's
08.2022 - 09.2023
B.A. - Psychology, Minor in Justice Studies
Winston-Salem State University