Leilani Pagan-Courson
Summary
Highly efficient fast food service worker and school community leader well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's Restaurant
01.2022 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
Education
No Degree - Biomedical Sciences
East Ridge High School
Clermont, FL05.2024
Skills
- Active Listening
- Safe Food Handling Practices
- New Hire Training
- Billing and Payment Processing
- Ability to Adapt
- Conflict Mediation
- Beverage Preparation
- POS System Operations
- Critical Thinking
- Communicating with Clients
Accomplishments
- Collaborated with team of 6 students in the development of Knights Quill & Ink.
- Created the Knights Pen Pal Program with my fellow NEHS officers to exchange letters with Sawgrass Bay Elementary Students.
Creative Writing
I have been writing for 7 years now, and have greatly developed my proficiency in Poetry and Prose-filled writing. I have had the opportunity to write an introduction for my schools Yearbook for 2022-2023. My love for creative writing has opened many doors for me, including giving me the opportunity to start my schools first Creative Writing club, known as Knights Quill & Ink, and have earned the title of Copy Editor within the Yearbook class. I have had my Poetry published twice on a startup known as Poetry Undressed and hope to continue having my works published in the future. Creative writing has allowed me to become a great leader by helping me improve my observation skills, improve my ability to actively listen, and become an open-minded leader.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
McDonald's Restaurant
01.2022 - Current
No Degree - Biomedical Sciences
East Ridge High School
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