Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Rivera

Huntley,IL

Summary

Proven Sales Associate at Old Navy, adept in business development and exceptional customer service, significantly enhancing customer satisfaction and loyalty. Mastered cash handling and complex problem-solving, volunteering for extra shifts to ensure seamless operations. Skillfully balanced goal-oriented achievements with a keen focus on fraud detection and sales training, fostering a positive and efficient shopping environment.

Overview

1
1
year of professional experience

Work History

Sales Associate

Company
07.2023 - 08.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.

Education

High School Diploma -

Illinois State University
Normal, IL
05.2028

Skills

  • Business Development
  • Sales Training
  • Cash Handling Accuracy
  • Complex Problem-Solving
  • Shipment Processing
  • Fraud Detection
  • Goal-Oriented
  • Problem-solving skills
  • Fitting room maintenance
  • Exceptional customer service

Timeline

Sales Associate

Company
07.2023 - 08.2024

High School Diploma -

Illinois State University

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Leilani Rivera