Leilani Rivera
Harvard
Summary
Dynamic Service Area Manager at Illinois State University with a proven track record in operational efficiency and exceptional customer service. Skilled in complex problem-solving and cash handling accuracy, I successfully implemented corrective actions and enhanced resident engagement, fostering a supportive campus environment. Committed to achieving goals and driving business development.
Overview
2
2
years of professional experience
Work History
Service Area Manager
Illinois State University
Normal
01.2025 - Current
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Logged and organized packages meant for residents in the building.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Assisted residents with any and all questions about campus life, as well as dorm life.
Sales Associate
Company
07.2023 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL05-2024
Skills
- Business Development
- Sales Training
- Cash Handling Accuracy
- Complex Problem-Solving
- Shipment Processing
- Fraud Detection
- Goal-Oriented
- Problem-solving skills
- Fitting room maintenance
- Exceptional customer service
Volunteering
- Contributed to educational and service activities to promote the general health and welfare of the community; assisted in running holiday events
- Designed blankets for the Linus Project; fundraised and communicated organization goals to sponsor for the Pink Project.
- Guide freshmen students through navigating academic and social success; supervised students through various activities.
Timeline
Service Area Manager
Illinois State University
01.2025 - Current
Sales Associate
Company
07.2023 - 08.2024
High School Diploma -
Hoffman Estates High School
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