Leilani Tenorio Gutierrez
Brooklyn
Summary
As a Criminal Justice major, I am seeking opportunities to gain hands-on experience in the legal field to further develop my knowledge and contribute meaningfully to the community. My academic background, combined with a commitment to excellence and a desire to make a difference, will enable me to be a strong asset in any legal setting. I believe that gaining diverse expertise will help shape my understanding of the field and contribute to my long-term career goals.In addition to my studies, I bring 3 years of experience as a barista, where I have good customer service, communication, and organizational skills. I am proficient in taking orders, managing cash registers, and working efficiently in fast-paced environments. I am known for my cheerful and approachable demeanor, ensuring customers receive prompt and satisfactory service. My ability to manage multiple tasks while maintaining a high level of service quality makes me adaptable and effective in dynamic settings.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Bagel Pub
08.2020 - Current
- Resolved customer complaints and issues arising from staff
- Enabled customers to feel welcomed, important and appreciated.
- Part-time assistant manager
- Trained new employees when necessary
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor Of Science - Criminal Justice Insitutional Theory
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2025
Skills
- Fluent in Spanish
- Good communication skills
- Proficient in utilizing technology and office software: Skilled in using laptops and a variety of software, including Microsoft Office (Word, Excel, PowerPoint) and Google Suite, to enhance productivity and streamline workflows
- Organization skills and team work
- Adaptable
- Customer Service and Assistance
- Inventory management
- Multitasking
- Calm under pressure
- Active listening
Education
Elementary school - PS 102
Middle school - Mckinley I.S.259
High School - Fort hamilton High school
College - John Jay College of Criminal Justice
Timeline
Coffee Barista
Bagel Pub
08.2020 - Current
Bachelor Of Science - Criminal Justice Insitutional Theory
John Jay College of Criminal Justice of The City University of New York
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