Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Thompson

Los Angeles,CA

Summary

Proven Executive Assistant at Southern Maryland Express, adept in office management and executive support. Demonstrated ability to handle confidential information with discretion, optimize executive schedules, and manage travel logistics. Excelled in administrative support, showcasing strong problem-solving skills and a customer service-oriented approach, ensuring efficiency and confidentiality in all tasks.

Overview

9
9
years of professional experience

Work History

Executive Assistant

Southern Maryland Express
12.2017 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Retail Supervisor

BJ's Wholesale
10.2015 - 04.2018
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Trained and oriented associates to maximize team performance.

Education

Cloud Computing

Western Governors University
Salt Lake City, UT

Skills

  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Schedule & calendar planning
  • Customer Service-Oriented

Timeline

Executive Assistant

Southern Maryland Express
12.2017 - Current

Retail Supervisor

BJ's Wholesale
10.2015 - 04.2018

Cloud Computing

Western Governors University

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Leilani Thompson