Leilani Washington
Brooklyn,NY
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Brookdale Hospital Medical Center
Brooklyn, NY
03.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into an electronic health record system.
- Scanned documents into electronic health record system as needed.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation was completed prior to the discharge of the patient.
- Scanned completed forms, identification, and insurance cards, maintaining patient documents folder.
Pharmacy Technician
Marino Pharmacy
Brooklyn, NY
11.2023 - 03.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints promptly while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
Front Office Receptionist
Olympus Academy
Brooklyn , NY
06.2021 - 08.2021
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Assisted with administrative tasks such as filing documents, photocopying, andfaxing.
- Organized office supplies and maintained inventory levels.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Created reports using Microsoft Office Suite applications.
- Ensured that the front desk area was well organized at all times.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
Education
High School Diploma -
Olympus Academy
Brooklyn, NY01-2021
Skills
- Medical Billing
- Onsite tours
- Medical filing
- Eligibility Determination
- Medical insurance
- Medical terminology knowledge
- System updates
- Reception Management
- Recording histories
- Patient interviewing skills
Timeline
Patient Service Representative
Brookdale Hospital Medical Center
03.2024 - Current
Pharmacy Technician
Marino Pharmacy
11.2023 - 03.2024
Front Office Receptionist
Olympus Academy
06.2021 - 08.2021
High School Diploma -
Olympus Academy
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