Leilany Ramos
Kissimmee,Florida
Summary
Quality-oriented professional with 15 years of experience and a proven knowledge of conflict resolution, contract compliance, and order processing. Aiming to leverage my skills to successfully fill the Vacations Customer Care role at your company.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
JetBlue
05.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Assisting and educating Business Partners on GDS bookings.
Concierge
EXPEDIA GROUP
10.2018 - 09.2020
- Anticipated guest service needs, promoted partners product or service, and created vacation packages to increase company gross revenue.
Guest Service Lead
PARAMOUNT HOSPITALITY
01.2017 - 10.2018
- Keep records of room availability and guests' accounts, manually or using computers.
Waitress
EMERIL'S TCHOUP CHOP
09.2016 - 01.2018
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Education
Business Administration
Valencia College
Orlando, FLSkills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Languages
English
Spanish
Timeline
Customer Support Specialist
JetBlue
05.2022 - Current
Concierge
EXPEDIA GROUP
10.2018 - 09.2020
Guest Service Lead
PARAMOUNT HOSPITALITY
01.2017 - 10.2018
Waitress
EMERIL'S TCHOUP CHOP
09.2016 - 01.2018
Business Administration
Valencia College
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