Leisha Daniels
Cheyenne,WY
Summary
Global business professional with strong background in product management and market strategy. Proven ability to drive product development, launch successful initiatives, and adapt to changing market needs. Skilled in cross-functional team collaboration, leading projects to completion, and achieving measurable results. Known for strategic thinking, effective communication, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
GLOBAL PRODUCT MANAGER
Hach
06.2023 - Current
- Overseen multiple product lines, totaling 86 million in revenue with an average of 12% YOY growth beating market.
- Collaborated closely with R&D and conducted market analysis to identify emerging trends and technologies that could be incorporated into future products or enhance existing and future offerings.
- Analyzed sales data to inform strategic decisions and drive product enhancements.
- Conducted regular product performance reviews, identifying areas for optimization and driving continuous improvement efforts.
- Led cross-functional teams to develop and launch innovative water quality products.
PRODUCT LIFE CYCLE MANAGER
Hach
03.2019 - 06.2023
- Analyzed reports for results on different platforms and made recommendations for areas of growth.
- Ensured that products and services lived up to brand identity.
- Worked alongside leaders, stakeholders, and project managers to achieve product successes against stated objectives and markets.
- Worked cross-functionally with managers, R&D, operations, quality and regulatory to unlock new growth opportunities.
- Closely monitored quality and reduced reported quality issued by 5% by using company developed methods.
PROCESS TECHNICAL SUPPORT, TECH II
Hach
08.2016 - 03.2019
- Assisted customers with system installations and configurations, ensuring optimal performance.
- Diagnosed technical issues and provided effective solutions for hardware and software problems.
- Trained junior technicians on troubleshooting techniques and customer service best practices.
- Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency.
- Collaborated with cross-functional teams to resolve complex technical challenges efficiently.
CUSTOMER SERVICE REPRESENTATIVE
Hach
09.2014 - 08.2016
- Recommended products, services while educating customers about relevant offerings.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
BACHELOR OF ARTS - FIELD BIOLOGY
University of Northern Colorado
Greeley, CO05.2002
Skills
- Product roadmapping
- Data-driven decision making
- Proposal development
- Cross functional leadership
- Stakeholder communications
- User and UX research
- Problem-solving
- Analytical thinking
Timeline
GLOBAL PRODUCT MANAGER
Hach
06.2023 - Current
PRODUCT LIFE CYCLE MANAGER
Hach
03.2019 - 06.2023
PROCESS TECHNICAL SUPPORT, TECH II
Hach
08.2016 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Hach
09.2014 - 08.2016
BACHELOR OF ARTS - FIELD BIOLOGY
University of Northern Colorado