Lei Shell Horton
Henderson ,NV
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
DrVita Inc
Las Vegas, NV
09.2016 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Basic Skills Trainer
Marathon/Art Homes
Las Vegas, NV
03.2015 - 09.2016
- Assisted individuals by explaining options and physical and emotional health possible consequences.
- Helped individuals understand and express rights and responsibilities.
- Completed documentation for compliance with state and federal regulations.
- Supported case management, care coordination and life skills training for assigned caseload.
- Met with parents and guardians to discuss children's progress and determine priorities and resource needs.
Housekeeper
Las Vegas Grand Hilton
03.2014 - 03.2015
- Analyze every room individually to ensure efficient cleanliness as per requirement
- Ability to provide optimal customer service while complying will all policies and procedures
- Prepare reports for housekeeping department and identify discrepancies
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Sales Associate
Cash America Super Pawn
09.2009 - 11.2013
- Provide outstanding customer service through sales and lending activities while executing the sales process effectively and proficiently
- Follow standards for accurately qualifying loans and appraising customer goods for pawn loans
- Plan and implement shop merchandising, layout, and customer traffic flow in order to maximize sales, customer satisfaction, appearance, and ergonomics for customers
- Manage cash and payment systems in accordance with policies and procedures
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Receptionist
Asian Buffet
09.2008 - 09.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Lead Crew Member
Panda Express
Las Vegas, NV
05.2006 - 09.2008
- Perform routine food service activities while following food and restaurant safety standards and guidelines
- Established positive relationships with customers and colleagues through high standards of customer service.
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
BA - Medical Administration
Canyon University
Las Vegas, NVHS Diploma -
College of Southern Nevada High School
Las Vegas, NVSkills
- Departmental Procedures
- Organize Inventory
- Cycle Counts and Audits
- Managerial Skills
- Customer Support
- Staff Training
- Quotes and Sales
- File and Records Management
- Data Entry
- Records Organization
Timeline
Sales Coordinator
DrVita Inc
09.2016 - Current
Basic Skills Trainer
Marathon/Art Homes
03.2015 - 09.2016
Housekeeper
Las Vegas Grand Hilton
03.2014 - 03.2015
Sales Associate
Cash America Super Pawn
09.2009 - 11.2013
Receptionist
Asian Buffet
09.2008 - 09.2009
Lead Crew Member
Panda Express
05.2006 - 09.2008
BA - Medical Administration
Canyon University
HS Diploma -
College of Southern Nevada High School