Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lei Shell Horton

Henderson ,NV

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

17
17
years of professional experience

Work History

Sales Coordinator

DrVita Inc
09.2016 - Current


  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.

Basic Skills Trainer

Marathon/Art Homes
03.2015 - 09.2016


  • Assisted individuals by explaining options and physical and emotional health possible consequences.
  • Helped individuals understand and express rights and responsibilities.
  • Completed documentation for compliance with state and federal regulations.
  • Supported case management, care coordination and life skills training for assigned caseload.
  • Met with parents and guardians to discuss children's progress and determine priorities and resource needs.

Housekeeper

Las Vegas Grand Hilton
03.2014 - 03.2015
  • Analyze every room individually to ensure efficient cleanliness as per requirement
  • Ability to provide optimal customer service while complying will all policies and procedures
  • Prepare reports for housekeeping department and identify discrepancies
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Sales Associate

Cash America Super Pawn
09.2009 - 11.2013
  • Provide outstanding customer service through sales and lending activities while executing the sales process effectively and proficiently
  • Follow standards for accurately qualifying loans and appraising customer goods for pawn loans
  • Plan and implement shop merchandising, layout, and customer traffic flow in order to maximize sales, customer satisfaction, appearance, and ergonomics for customers
  • Manage cash and payment systems in accordance with policies and procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.


Receptionist

Asian Buffet
09.2008 - 09.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Lead Crew Member

Panda Express
05.2006 - 09.2008
  • Perform routine food service activities while following food and restaurant safety standards and guidelines
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Trained employees in time management and proper ways to complete job duties.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Education

BA - Medical Administration

Canyon University
Las Vegas, NV

HS Diploma -

College of Southern Nevada High School
Las Vegas, NV

Skills

  • Departmental Procedures
  • Organize Inventory
  • Cycle Counts and Audits
  • Managerial Skills
  • Customer Support
  • Staff Training
  • Quotes and Sales
  • File and Records Management
  • Data Entry
  • Records Organization

Timeline

Sales Coordinator

DrVita Inc
09.2016 - Current

Basic Skills Trainer

Marathon/Art Homes
03.2015 - 09.2016

Housekeeper

Las Vegas Grand Hilton
03.2014 - 03.2015

Sales Associate

Cash America Super Pawn
09.2009 - 11.2013

Receptionist

Asian Buffet
09.2008 - 09.2009

Lead Crew Member

Panda Express
05.2006 - 09.2008

BA - Medical Administration

Canyon University

HS Diploma -

College of Southern Nevada High School

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Lei Shell Horton