Leishka Santana
Rochester,NY
Summary
Proven achiever with extensive experience at Rochester Regional Hospital, adept in patient education and team collaboration. Excelled in enhancing patient health outcomes and satisfaction through meticulous attention to detail and superior interpersonal communication. Demonstrated adaptability and organizational skills, significantly improving care coordination and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Nutrition Representative
Rochester Regional Hospital
Rochester, NY
08.2018 - Current
- Enhanced patient health outcomes by serving nutritious meals tailored specifically according to individualized care plans developed in consultation with the healthcare team.
- Increased overall patient satisfaction through consistent attention to detail during food assembly and presentation processes.
- Developed effective communication strategies for relaying pertinent dietary information between kitchen staff, dietitians, nursing personnel, and patients themselves.
- Maintained a clean and sanitary work environment, adhering to strict health codes and regulations.
- Improved patient satisfaction by providing prompt and courteous meal service assistance.
Patient Access Associate
Rochester Regional Hospital
Rochester, NY
09.2020 - 07.2022
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
Patient Care Technician
Rochester Regional Hospital
Webster, NY
09.2018 - 09.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Certificate Nurse Assistant - Nursing Assistance
Rochester Community And Technical College
Rochester, MN06.2022
12 Grade -
James Monroe High School
Rochester, NY06.2021
Skills
Computer Skills
Patient Education
Interpersonal and written communication
Attention to Detail
Excellent Communication
Organizational Skills
Team Collaboration
Certification
Certificate nurse assistant
Timeline
Patient Access Associate
Rochester Regional Hospital
09.2020 - 07.2022
Patient Care Technician
Rochester Regional Hospital
09.2018 - 09.2020
Food and Nutrition Representative
Rochester Regional Hospital
08.2018 - Current
Certificate Nurse Assistant - Nursing Assistance
Rochester Community And Technical College
12 Grade -
James Monroe High School