LEISHKA SOTOMAYOR
New Bedford,MA
Summary
Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
New Bedford, MA
03.2024 - Current
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Enforced company policies and regulations with employees
Shift Leader
Walgreens
South Dartmouth, MA
06.2020 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
- Completed cash and credit card transactions accurately using POS software
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture
- Developed and maintained scheduling systems to ensure efficient workflow.
- Assisted in the preparation of payroll reports on a weekly basis.
Customer Service Representative
Walgreens
Newark, NJ
10.2017 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
High School -
Barringer High School
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Schedule oversight
- Strong verbal and written communication
Languages
Spanish, Native or Bilingual
Timeline
Shift Supervisor
CVS Pharmacy
03.2024 - Current
Shift Leader
Walgreens
06.2020 - 07.2023
Customer Service Representative
Walgreens
10.2017 - 06.2020
High School -
Barringer High School