Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leismary Napoles Estevez

Summary

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in [Desired Position] role.

Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.

Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.

Overview

2
2
years of professional experience

Work History

Cashier

Lanier Parking
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Concierge

NFC Amenity
01.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Associate

Walmart
02.2023 - 02.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.

Education

Medical Assistant Y Phlebotomy - Medicine

Compu-Med Vocational Careers, Corp
Miami, FL
09-2024

Graduate Certificate - Physiology

University of Camagüey
Cuba
05-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Organization skills
  • Time management
  • Attention to detail
  • Customer interaction
  • Oral communication
  • Flexible schedule

Timeline

Cashier

Lanier Parking
02.2024 - Current

Concierge

NFC Amenity
01.2024 - Current

Associate

Walmart
02.2023 - 02.2024

Medical Assistant Y Phlebotomy - Medicine

Compu-Med Vocational Careers, Corp

Graduate Certificate - Physiology

University of Camagüey
Leismary Napoles Estevez