Leiya Lopez
Pontiac,MI
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
11
11
years of professional experience
Work History
Pawn Broker
EZ Pawn
San Antonio, TX
12.2018 - 05.2023
- Verified authenticity and value of items brought in for pawning or selling.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Prepared detailed reports on current inventory levels, number of loans processed each day, total revenue generated.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Performed regular audits of stock levels within the shop.
- Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
Call Center Representative
Alorica
San Antonio, TX
11.2016 - 12.2018
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Processed orders, forms, applications, and requests accurately and efficiently.
Business Center Representative
HEB Grocery Store
San Antonio, TX
07.2012 - 10.2017
- Provided excellent customer service to clients in person and over the phone.
- Maintained accurate records of all transactions processed.
- Processed payments for services rendered using cash register or POS system.
- Managed daily operations of the business center including opening and closing procedures.
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX06-2014
Some College (No Degree) - Medical Assisting
Brightwood College
San AntonioSkills
- Security awareness
- Loan coordination
- Documentation skills
- Legal Compliance
- Data Entry
- Payment Processing
- Customer communications
- Professional phone voice
- Sales expertise
- Cash Handling
- Order Processing
Languages
Spanish
Professional
Timeline
Pawn Broker
EZ Pawn
12.2018 - 05.2023
Call Center Representative
Alorica
11.2016 - 12.2018
Business Center Representative
HEB Grocery Store
07.2012 - 10.2017
High School Diploma -
Theodore Roosevelt High School
Some College (No Degree) - Medical Assisting
Brightwood College