Lejona Ferguson Taylor
Cincinnati,OH
Summary
Dynamic Assistant Manager at UDF with a proven track record in enhancing team productivity and customer satisfaction. Skilled in inventory management and food safety practices, I excel in fostering collaboration and resolving issues efficiently. Committed to continuous improvement, I leverage strong communication and organizational skills to drive operational success.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
UDF
10811 Hamilton Avenue, Cincinnati, Oh 45231
08.2023 - 04.2024
- Coordinated daily operations to enhance team productivity and service quality.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored compliance with health and safety regulations to ensure safe working environment.
- Developed schedules for team members, ensuring coverage during peak hours and events.
- Collaborated with management on promotional strategies to increase customer engagement.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Evaluated workflow processes, recommending improvements to enhance efficiency and reduce errors.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
CUTCO
Houston, TX
2023 - 05.2023
- Assisted customers in product selection, ensuring satisfaction and fostering repeat business.
- Demonstrated extensive product knowledge during presentations, enhancing customer engagement and trust.
- Maintained organized inventory, facilitating efficient sales processes and stock management.
- Collaborated with team members to achieve sales targets through effective communication and strategy implementation.
Waitress
Cassandra’s Louisiana
Houston, TX
12.2022 - 04.2023
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Took accurate orders and communicated with kitchen staff to fulfill requests promptly.
- Maintained cleanliness and organization of dining area, complying with health standards.
- Assisted in training new waitstaff on menu offerings and service protocols.
- Collaborated with team members to optimize workflow during peak dining hours.
- Managed cash handling and processed transactions efficiently at the point of sale.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Crew Member
Lil Caesars
Houston, TX
08.2022 - 08.2022
- Prepared and assembled menu items according to company standards.
- Maintained cleanliness and organization in food preparation areas.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Assisted in training new crew members on standard operating procedures.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Member
Little Caesar’s
10834 Hamilton Avenue, Cincinnati, Oh 45231
2021 - 2022
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Assisted team members in preparing and cooking menu items, adhering to company recipes and standards.
- Managed inventory levels, ensuring timely restocking of supplies for smooth operations during peak hours.
Shift Leader
UDF
10811 Hamilton Avenue, Cincinnati, Oh 45231
2020 - 2021
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained new team members on operational procedures and customer service standards.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Monitored employee performance, providing feedback to enhance productivity and morale.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction rates.
- Implemented safety protocols to promote a secure working environment for staff and customers.
- Coordinated shift schedules to align with business demands and employee availability.
- Conducted regular inspections of equipment and work areas to uphold cleanliness standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cash Register Operator
Happy Pizza
Cincinnati, OH
2021 - 2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled cash management, ensuring proper change distribution during busy shifts.
- Operated cash register, processing customer transactions efficiently and accurately.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Balanced cash drawer at end of shifts, verifying accuracy of financial transactions.
- Trained new team members on register operation and customer service protocols.
- Adapted quickly to fast-paced environment, managing multiple tasks simultaneously while maintaining quality service.
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
- Contributed to sales goals by upselling promotional items during the checkout process.
- Assisted in inventory management, contributing to a well-stocked and visually appealing store.
Meat Packer
Empire District
4780 Alliance Dr, Mason, Oh 45040
2021 - 2021
- Operated packaging machinery to ensure efficient meat processing and packaging.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Inspected products for quality assurance before packaging, ensuring compliance with specifications.
- Assisted in inventory management by accurately labeling and storing packaged products.
- Followed standard operating procedures for meat handling and packaging operations.
- Participated in training sessions on safety protocols and equipment operation techniques.
- Adapted quickly to varying production demands while maintaining high-quality standards.
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Inspected meat to perform quality assurance checks.
Pack Military Meals
Baxters North America/ Wornick Foods
Cincinnati, OH
2021 - 2021
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Restaurant Hostess, Waitress's
Applebees
Cincinnati, OH
2019 - 2020
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted in coordinating waitlists, enhancing guest flow during peak hours.
- Communicated with kitchen and wait staff to ensure timely service delivery.
- Monitored dining area cleanliness and ambiance, promoting customer satisfaction.
- Handled guest inquiries and complaints, maintaining a positive dining experience.
- Collaborated with team members to support overall restaurant operations.
- Trained new staff on hosting procedures and customer service best practices.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Meat Packer
Marco's Pizza
Cincinnati, OH
2017 - 2017
- Prepared ingredients and menu items according to standardized recipes.
- Maintained kitchen cleanliness and adhered to food safety standards consistently.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Princeton High School
100 Viking Wy, Cincinnati, Oh 45246Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Knife skills
- Cooking techniques
- Sanitation
- Supply restocking
- Surface cleaning
- Sanitation practices
- Contamination prevention
- Food waste reduction
- Performance improvement
- Ingredients measuring
- Allergen awareness
- Food spoilage prevention
- Teamwork and collaboration
- Type cooking
Timeline
Assistant Manager
UDF
08.2023 - 04.2024
Waitress
Cassandra’s Louisiana
12.2022 - 04.2023
Crew Member
Lil Caesars
08.2022 - 08.2022
Sales Associate
CUTCO
2023 - 05.2023
Crew Member
Little Caesar’s
2021 - 2022
Shift Leader
UDF
2020 - 2021
Cash Register Operator
Happy Pizza
2021 - 2021
Meat Packer
Empire District
2021 - 2021
Pack Military Meals
Baxters North America/ Wornick Foods
2021 - 2021
Restaurant Hostess, Waitress's
Applebees
2019 - 2020
Meat Packer
Marco's Pizza
2017 - 2017
High School Diploma -
Princeton High School