Lekeshia Mosely
Hollywood,FL
Summary
Dynamic customer service professional with extensive experience at Fiserv, excelling in claims processing and customer satisfaction. Proven ability in claims investigation and time management, enhancing client experiences through effective problem-solving. Adept at utilizing Microsoft Office and collaborating with teams to achieve compliance and operational excellence.
Overview
9
9
years of professional experience
Work History
Claims Representative
Fiserv
Coral Springs, FL
06.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Call Center Representative
Mount Siani Hosp
Miami Beach, FL
10.2020 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Iqor Holdings US
Miramar, FL
01.2017 - 08.2020
- Assisted customers with account inquiries and service-related issues.
- Resolved customer complaints through effective problem-solving techniques.
- Provided product information to enhance customer understanding and satisfaction.
- Utilized CRM software to track service requests and improve response times.
Education
AA
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Hallandale High
Hallandale, FL06-2005
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Team collaboration
- Decision-making
Timeline
Claims Representative
Fiserv
06.2023 - Current
Call Center Representative
Mount Siani Hosp
10.2020 - 05.2023
Customer Service Representative
Iqor Holdings US
01.2017 - 08.2020
AA
Tallahassee Community College
High School Diploma -
Hallandale High