Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeKeyta Bell

Plaquemine,Louisiana

Summary

Detail-oriented Patient Access Representative skilled in insurance verification and claims processing. Committed to ensuring seamless patient experiences through effective communication and collaboration.

Overview

20
20
years of professional experience

Work History

Patient Access Representative

FMOL Health
Baton Rouge, Louisiana
09.2025 - Current
  • Verified insurance coverage for services provided by the facility.
  • Facilitated registration and insurance verification to enhance patient onboarding experience.
  • Calculated patient responsibility estimates based on insurance verification to prepare for pre-registration.
  • Analyzed eligibility responses to determine patient benefit levels and provide accurate estimates.
  • Collaborated with healthcare teams to ensure seamless patient experiences.
  • Actively participated in team meetings and training sessions.

Claim Specialist III

Blue Cross Blue Shield of Louisiana
Baton Rouge, Louisiana
03.2007 - 08.2025
  • Processed claims edits accurately, determined primacy for Coordination of Benefits (COB), adjusted previously paid claims, and initiated fund recovery on overpaid claims.
  • Processed complex regular adjustment requests accurately and timely, including escalated cases from customer service, special projects, fraud cases, reconsideration/appeal cases, audit cases, DOI cases, and presidential cases.
  • Assisting with developing, documenting, and testing system
    changes; assisting Supervisor with job training and answering staff questions.
  • Facilitated resolution of complex customer issues to enhance service quality.
  • Assisting with developing, documenting, and testing systemchanges; assisting Supervisor with job training and answering staff questions.
  • Complied with all laws and regulations related to duties and responsibilities.

Education

High School Diploma -

Plaquemine High School
Plaquemine, LA
05-1995

Skills

  • Insurance verification
  • Eligibility review
  • Claims processing
  • Benefit assessment
  • Health insurance knowledge
  • Team collaboration
  • Customer service
  • Effective communication
  • Verbal and written communication
  • Phone and email etiquette
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Time management

Timeline

Patient Access Representative

FMOL Health
09.2025 - Current

Claim Specialist III

Blue Cross Blue Shield of Louisiana
03.2007 - 08.2025

High School Diploma -

Plaquemine High School

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LeKeyta Bell