Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lekitra Shumpert

Tupelo,MS

Summary

Compassionate Mental Health Technician with proven expertise in behavior observation and crisis intervention at Oceans Behavioral Hospital. Skilled in patient safety management and progress monitoring, I effectively enhanced patient well-being and reduced incidents through proactive engagement and de-escalation techniques. Committed to delivering high-quality care in challenging environments. Knowledgeable candidate who offers strong background in customer service with strong focus on team collaboration and adaptable to changing needs.

Overview

14
14
years of professional experience

Work History

Mental Health Technician

Oceans Behavioral Hospital
10.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Orderfiller

Wamlart Distribution Center
07.2020 - 10.2024
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.

Pharmacy Technician

Walgreen's Pharmacy
02.2020 - 07.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Certified Nursing Assistant

North Mississippi Medical Center
09.2016 - 01.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Customer Service Cashier

Sam's Club
08.2011 - 03.2017
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Tupelo Highschool
Tupelo, MS

Certified Nursing Assistant

Itawamba Community College
Fulton, MS

Skills

  • Behavior observation
  • Behavior management
  • Suicide prevention
  • Patient safety management
  • Progress monitoring

Timeline

Mental Health Technician

Oceans Behavioral Hospital
10.2024 - Current

Orderfiller

Wamlart Distribution Center
07.2020 - 10.2024

Pharmacy Technician

Walgreen's Pharmacy
02.2020 - 07.2023

Certified Nursing Assistant

North Mississippi Medical Center
09.2016 - 01.2019

Customer Service Cashier

Sam's Club
08.2011 - 03.2017

Tupelo Highschool

Certified Nursing Assistant

Itawamba Community College

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