Lela Washington
Surprise,AZ
Summary
Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Licensed Cosmetologist
Arizona Hair Co.
11.2021 - 01.2023
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed payments, entering sales in register for prompt customer service.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Recorded notes for future reference about customer preferences and services delivered.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Monitored current trends to understand fashions and better serve customer needs.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Education
Cosmetology
LB Beauty Academy
Richmond05.2021
Bachelor of Arts - Accounting
Pace Unviersity
White Plains, NY05.1995
Skills
- Client Consultations
- Maintaining Clean Work Areas
- Product Knowledge
- Beauty Tool Sanitization
- Scalp Massages
- Clear Communication
- Build Customer Relationships
Timeline
Licensed Cosmetologist
Arizona Hair Co.
11.2021 - 01.2023
Cosmetology
LB Beauty Academy
Bachelor of Arts - Accounting
Pace Unviersity
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