KARAH BINION
Garland,TX
Summary
Dedicated customer service professional with extensive experience as a waiter in high-volume dining environments. Demonstrates exceptional communication and interpersonal skills to enhance guest experiences and optimize table management. Proven track record in improving workflow and team efficiency, significantly boosting the restaurant’s reputation for service excellence. Adaptable and skilled in problem-solving, resulting in increased customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Server
Holy Grail Pub
Plano, TX
07.2024 - 12.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Bartender
Torchy's Tacos
Frisco, TX
09.2022 - 06.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Developed good working relationships with fellow employees through effective communication.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Stocked ice bins and coolers as needed throughout shift.
- Effectively multitasked within fast-paced environment.
Sales Associate
Kate Spade
Allen, TX
04.2021 - 04.2023
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Engaged with customers to effectively build rapport and lasting relationships.
- Searched store system for product availability at other locations.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
ZAGG
Plano, TX
06.2017 - 02.2021
- Computed purchases and received and processed cash or credit payment.
- Addressed inquiries regarding product details, pricing, and stock availability.
- Placed special orders or called other stores to find desired items.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Shift Lead Manager/Sales Associate
Lolli & Pops
Frisco, TX
08.2015 - 05.2017
- Processed customer transactions efficiently utilizing POS system.
- Offered outstanding customer service through friendly greetings and quick help.
- Monitored production procedures for food safety compliance.
- Maintained impeccably clean and organized areas, adhering to company standards.
- Increased revenue using strategic product placement and impactful visual displays.
- Sustained optimal performance through effective training, supervision, and motivation of shift staff.
- Managed daily store functions encompassing staff management, task delegation, merchandising, and customer service.
- Key holder responsible for opening and closing the store, financial paperwork, and organizing deposits on a daily basis.
Education
High School Diploma -
Liberty High School
Frisco, TX06.2015
Some College (No Degree) -
Collin County Community College District
Plano, TXSkills
- Exceptional customer service
- Strong work ethic
- Positive and professional
- Multitasking and organization
- Point of sale (POS) system operations
- Sales expertise
- Liquor, wine, and food service
- Team collaboration
Hobbies
- Art- drawing, painting, clay
- Media- video games, anime, scary movies
- Nature- hiking, swimming
- Roller skating
Timeline
Server
Holy Grail Pub
07.2024 - 12.2024
Bartender
Torchy's Tacos
09.2022 - 06.2024
Sales Associate
Kate Spade
04.2021 - 04.2023
Sales Associate
ZAGG
06.2017 - 02.2021
Shift Lead Manager/Sales Associate
Lolli & Pops
08.2015 - 05.2017
High School Diploma -
Liberty High School
Some College (No Degree) -
Collin County Community College District