Leland (Lee) Haynes

• Improved overall customer buying experience to safeguard dealership revenue.
• Leveraged eLeads, CDK, DealerTrack, Reynolds and Reynolds, Darwin, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Negotiated loan terms and conditions with customers to secure best deal.
• Proactively identified solutions for customers experiencing credit issues.
• Assessed loan portfolios for compliance with underwriting policies.
• Identified opportunities to cross-sell and upsell products to customers.
• Processed loan applications and monitored progress from start to finish.
• Developed and maintained relationships with customers, lenders and other third parties.
• Researched and updated industry knowledge on changing legislation and regulations.
• Monitored pipelines to track and log status of loans.
• Supervised loan personnel and motivated to maintain customer service and performance standards.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Upheld company policies and implemented standards fairly.
• Maintained extensive knowledge of company products and services.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

Floor Covering Specialist