Leilani Dow
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Massage Therapist
Elements Massage
Las Vegas, NV
09.2018 - Current
- Performed 20+ hours of massage per week with a wide range of therapeutic methods including Swedish massage, massage cupping, deep tissue and hot stone.
- Provided clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
- Maintained clients’ treatment records and designed long-term care programs for return customers.
Massage Therapist
Self Employed
Henderson, NV
12.2016 - 07.2018
- Provided safe, effective and appropriate massage therapy techniques with professionalism and an enthusiastic attitude.
- Booked appointments, answered phones, greeted clients and handled payments.
- Created marketing advertisements to increase sales.
Massage Therapist
Massage Envy
Reno, NV
09.2014 - 07.2016
- Provided safe, effective and appropriate massage therapy techniques with professionalism and an enthusiastic attitude.
Front Desk/File Clerk
AppleOne Inc./CCMSI
Carson City , Nevada
05.2013 - 12.2013
- Responded to internal and external requests for information.
- Processed all file requests with a focus on high accuracy and meeting deadlines.
Customer Service Representative
Gems TV
Reno, NV
06.2010 - 04.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Circulation Assistant
Nevada Appeal
Carson City, NV
06.2005 - 04.2010
- Responsible for contracting and managing 15-20 Independent Contractors.
- Fielded home delivery subscribers questions and complaints and rectified issues.
- Worked with departments to coordinate holiday promotions.
Education
Licensed Massage Therapist - Massage
Carson City Beauty Academy
Carson City, NV2014
Skills
- 10 key/data entry
- Documentation and reporting
- Inbound and outbound calling
- Professional telephone demeanor
- Shipping procedures understanding
- Administrative support
- Creative problem solving
- Money handling abilities
Timeline
Massage Therapist
Elements Massage
09.2018 - Current
Massage Therapist
Self Employed
12.2016 - 07.2018
Massage Therapist
Massage Envy
09.2014 - 07.2016
Front Desk/File Clerk
AppleOne Inc./CCMSI
05.2013 - 12.2013
Customer Service Representative
Gems TV
06.2010 - 04.2013
Circulation Assistant
Nevada Appeal
06.2005 - 04.2010
Licensed Massage Therapist - Massage
Carson City Beauty Academy