LeLayna Grooms
Hartford,AL
Summary
Driven by a results-focused approach, I leveraged my HIPAA compliance expertise and compassionate patient care at Southeast Medical Center to enhance patient satisfaction and safety. My adeptness in clinical documentation and fostering positive patient relations significantly improved service delivery, contributing to a more efficient and supportive healthcare environment.
I have been cleaning for 6 years while sainting my own personal buisness and managing in other areas. Cleaning has been an important aspect to keeping things in a clean and healthy environment
Overview
4
4
years of professional experience
Work History
Medical Assistant
Southeast Medical Center
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in newborn care immediately after delivery, performing routine assessments and necessary interventions as directed by medical staff.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of obstetrics.
- Promoted a culture of teamwork among colleagues, resulting in improved collaboration on behalf of each patient''s needs.
- Reduced complications during labor through accurate assessment of patient progress and timely intervention when necessary.
- Contributed to positive birth experiences by establishing strong rapport with patients and families, offering emotional support as needed.
- Coordinated with nursing staff to manage patient flow efficiently throughout the Labor and Delivery unit.
- Provided exceptional service and care to patients and their families during sensitive moments surrounding birth.
- Prepared necessary supplies before each procedure or surgery, ensuring all sterile techniques were followed rigorously.
- Facilitated effective communication between patients, families, and healthcare providers throughout the labor and delivery process.
- Assisted medical staff in the delivery process for smooth and efficient childbirth experiences.
- Prepared examination rooms for prenatal appointments, ensuring proper equipment was available for thorough assessments.
- Utilized various pain management techniques to ease discomfort during the labor process while adhering to hospital protocols.
- Supported breastfeeding initiatives by educating new mothers on proper latching techniques and troubleshooting common issues that may arise during early infant feeding stages.
- Collaborated with multidisciplinary healthcare teams to ensure the highest standard of care for each patient.
- Improved patient outcomes by closely monitoring vital signs and promptly reporting any abnormalities to medical staff.
- Assisted in postpartum care, fostering healthy recovery for mothers and newborns alike.
- Maintained a clean, safe, and organized work environment for optimal patient care and staff efficiency.
Dispatcher
Pilchers Ambulance Service
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Optimized productivity to improve on-time emergency response and life support.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
Cleaner
Victory Family Church
10.2020 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
Custodial Manager
Flowers Hospital
02.2023 - 08.2023
- Increased customer satisfaction by addressing concerns promptly and professionally.
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
- Reduced maintenance costs through regular inspections and proactive repairs.
- Ensured compliance with local, state, and federal regulations related to waste disposal procedures.
- Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Manager
Jacks
08.2022 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School - General Studies
Northside Methodist
Dothan, AL05.2022
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Vital signs monitoring
- Medical Terminology
- Clinical Documentation
- Patient-focused care
- Data Entry
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- CPR
- Patient Assessments
- Medical supply inventory
- Equipment Sterilization
- Sterile technique
- Complex Problem-Solving
- Trustworthy companion
- Adaptable
- Patient Relations
- Patient Management
- Inventory and supply management
- Simple dressings
- Knowledge of EKG rhythm interpretation
- Professional Bedside Manner
- Payment Collection
- Monitoring patient progress
- Valid State driver's license
- Emergency Response Preparedness
- Reliable transportation
- Indirect Patient Care
- Companionship and emotional support
- Emergency procedures understanding
- Patient bathing
Timeline
Medical Assistant
Southeast Medical Center
06.2023 - Current
Dispatcher
Pilchers Ambulance Service
06.2023 - Current
Custodial Manager
Flowers Hospital
02.2023 - 08.2023
Manager
Jacks
08.2022 - 02.2023
Cleaner
Victory Family Church
10.2020 - Current
High School - General Studies
Northside Methodist
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