Lelicia Booker
San Diego,CA
Summary
Highly motivated hardworking employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent about serving customers' needs and providing high-quality care to individuals.
Overview
4
4
years of professional experience
Work History
Greeter
Hyatt Mission Bay
San Diego, CA
06.2023 - Current
- Answered front desk phones at high volume.
- Performed basic network troubleshooting and maintenance activities.
- Maintained a clean and organized reception area at all times.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Founder
Blk Girls Who Garden
San Diego, CA
02.2021 - Current
- Cultivated customer rapport and promoted loyalty by offering rewards and incentives for repeat business
- Improved advertising and promotional plans with clearly organized and executed marketing strategies
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Integrated technology into lesson plans.
Back of House Team Member
Chick-fil-A
San Diego, CA
11.2021 - 02.2022
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Executed proper techniques when preparing menu item ingredients.
- Collaborated with other teams to ensure successful completion of tasks.
Lead Hostess
Breakfast Republic
San Diego, CA
08.2020 - 10.2021
- Resolved customer concerns and handled requests with professionalism
- Achieved continuity of service and stellar guest satisfaction ratings
- Took reservations and entered into [Software] reservations system
- Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction
- Handled customer payments, tracked orders and processing transactions with high accuracy
Education
Associate Degree - Magnetic Resonance Imaging (MRI) Technology
Smith Chason College
San Diego, CA06-2025
High School Diploma -
Cathedral Catholic High School
Del Mar, CA05.2021
Skills
- Excellent verbal and written communication
- Teamwork and Collaboration
- Report Preparation
- Medical Terminology
- CPR
- Adaptability and Dependability
Affiliations
- Founder
- Hiking
- Gardener
- Florist
- Student
Accomplishments
- Student Council in high school.
- President of the gardening club in high school.
- Two-time all-American in the discus.
References
References available upon request.
Timeline
Greeter
Hyatt Mission Bay
06.2023 - Current
Back of House Team Member
Chick-fil-A
11.2021 - 02.2022
Founder
Blk Girls Who Garden
02.2021 - Current
Lead Hostess
Breakfast Republic
08.2020 - 10.2021
Associate Degree - Magnetic Resonance Imaging (MRI) Technology
Smith Chason College
High School Diploma -
Cathedral Catholic High School
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