Summary
Overview
Work History
Education
Skills
Timeline
Barista

Lemeshia Cleveland

Customer Service Officer
Dallas,TX

Summary

Dynamic customer service professional with a proven track record at AAFES, excelling in conflict resolution and billing adjustments. Recognized for enhancing customer satisfaction through effective communication and quality assurance. Adept at managing inquiries and transactions, consistently achieving performance benchmarks while fostering strong customer relationships.

Overview

7
7
years of professional experience

Work History

Call Center Representative

AAFES
Dallas
04.2023 - 08.2024
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Consulted with customers to resolve service and billing issues.

Customer Service Officer

Seawinns
Ft Worth
02.2017 - 08.2021
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Oversaw warranty counseling process to manage expense controls.
  • Collaborated with other departments within the organization on various projects.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

GED -

Kennedale High School
Kennedale, TX
04-2009

Some College (No Degree) - Medical Office Assistant

PCI Health Training Center
Dallas, TX

Skills

  • Customer service
  • Billing adjustments
  • Conflict resolution
  • Data entry
  • Product knowledge
  • Customer relationship management
  • Quality assurance
  • Professional telephone demeanor
  • Shipping and receiving
  • Appointment scheduling

Timeline

Call Center Representative

AAFES
04.2023 - 08.2024

Customer Service Officer

Seawinns
02.2017 - 08.2021

GED -

Kennedale High School

Some College (No Degree) - Medical Office Assistant

PCI Health Training Center
Lemeshia ClevelandCustomer Service Officer