Lena Bodden
Bellingham,WA
Summary
I'm a very guest-focused employee, eager to put excellent communication and interpersonal skills into practice. I'm committed to creating a warm and inviting atmosphere for both guests and incoming employees. I'm able to take control in stressful situations and guide coworkers to be the best they can be on shift to create a well-working flow withing the restaurant. I'm highly trainable and always eager to learn more!
Overview
11
11
years of professional experience
Work History
Host
Red Robin Gourmet Burgers and Brews
04.2023 - Current
- Enhanced guest satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
To-Go Specialist
Red Robin Gourmet Burgers and Brews
04.2023 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
Certified Learning Coach
Red Robin Gourmet Burgers and Brews
04.2023 - Current
- Upheld and enforced restaurant standards when training new employees.
- Cross-trained existing employees to maximize team agility and performance.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Busser
Ben 'N Nick's
01.2014 - 01.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
Associate of Applied Science - Psychology
Diablo Valley College
Pleasant Hill, CA06.2020
High School Diploma -
Acalanes High School
Lafayette, CA06.2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Detail Oriented
- POS Software
- Telephone reception
- Menu board art
- Food Running
hobbies
I love to express myself through any and all art forms as well as be out in nature with my 2 year old puppy. I love the simplicity and beauty that nature provides us so I highly enjoy getting outside in my free time and exploring. I love to bake and try new things in the kitchen and sharing my creations with friends. I love spending time with friends and creating new relationships as well as learning about different point of views and cultures.
Timeline
Host
Red Robin Gourmet Burgers and Brews
04.2023 - Current
To-Go Specialist
Red Robin Gourmet Burgers and Brews
04.2023 - Current
Certified Learning Coach
Red Robin Gourmet Burgers and Brews
04.2023 - Current
Busser
Ben 'N Nick's
01.2014 - 01.2021
Associate of Applied Science - Psychology
Diablo Valley College
High School Diploma -
Acalanes High School
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