Lena Brandt
Ypsilanti,MI
Summary
Dynamic Shift Lead with a proven track record at Tropical Smoothie Café, excelling in customer service and employee training. Adept at managing fast-paced environments while ensuring food safety and quality. Recognized for resolving customer complaints effectively and maintaining high standards of cleanliness and organization. Strong multitasking and time management skills drive operational success.
Overview
3
3
years of professional experience
Work History
Shift Lead
Tropical Smoothie Café - SERVE Hospitality
08.2023 - 07.2025
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sandwich Maker
Subway
09.2022 - 01.2023
- Prepared and served sandwiches based on customer preferences.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Kept workplace clean and organized in line with restaurant policies.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Operated manual and electric appliances to peel, slice, and trim food.
Education
Associate of Science - Radiography
Washtenaw Community College
Ann Arbor, MI01-2029
High School Diploma -
Arbor Preparatory High School
Ypsilanti, MI01-2023
Skills
- Shift management
- Customer service
- Food preparation
- POS system operating and balancing
- Multitasking ability
- Time management
- Attention to detail
- Employee training
- Ability to work in fast paced environment
Timeline
Shift Lead
Tropical Smoothie Café - SERVE Hospitality
08.2023 - 07.2025
Sandwich Maker
Subway
09.2022 - 01.2023
Associate of Science - Radiography
Washtenaw Community College
High School Diploma -
Arbor Preparatory High School