Lena Dawson
Freedom,PA
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
Prosegur
Coraopolis, PA
07.2025 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Restaurant Hostess
Frank G's Place
Bridgewater PA
04.2023 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associates - Radiology
CCBC
Beaver, PASkills
- Wheelchair navigation
- Disability awareness
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Strong organization
- Customer service management
- Reservations
Timeline
Wheelchair Agent
Prosegur
07.2025 - Current
Restaurant Hostess
Frank G's Place
04.2023 - 06.2024
Associates - Radiology
CCBC