Overview
Work History
Education
Skills
Timeline
Generic

Lena Dawson

Freedom,PA

Overview

2
2
years of professional experience

Work History

Wheelchair Agent

Prosegur
Coraopolis, PA
07.2025 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.

Restaurant Hostess

Frank G's Place
Bridgewater PA
04.2023 - 06.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Associates - Radiology

CCBC
Beaver, PA

Skills

  • Wheelchair navigation
  • Disability awareness
  • Safety awareness
  • Professionalism and courtesy
  • Patient assistance
  • Strong organization
  • Customer service management
  • Reservations

Timeline

Wheelchair Agent

Prosegur
07.2025 - Current

Restaurant Hostess

Frank G's Place
04.2023 - 06.2024

Associates - Radiology

CCBC
Lena Dawson