Lena Disney
Nampa,ID
Summary
Self-motivated business owner with excellent customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization. Excelled in staff training, leveraging sales proficiency and verbal communication to enhance customer satisfaction and operational efficiency. Achieved significant improvements in inventory management and financial record accuracy, showcasing a blend of strategic and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Shop Owner
The Milking Barn
03.2018 - 06.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
Preschool Teacher's Assistant
YMCA Caldwell
03.2016 - 03.2017
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Prepared for lessons by gathering educational materials and setting up equipment.
Church Secretary
Believers Family Church
05.2005 - 09.2009
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database and building scheduling.
- Managed the church calendar effectively to accommodate various ministries'' activities without conflicts or overlaps.
- Served as a liaison between the pastor, ministry leaders, volunteers, and parishioners to foster open communication channels within the church community.
Administrative Assistant
Safety Enterprise
03.2002 - 02.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Education
High School Diploma -
Vista High School
Vista, CA06.1987
Skills
- Business Operations
- Customer service background
- Staff hiring and training
- Store maintenance
- Customer service expertise
- Sales proficiency and Pricing strategy
- Business Administration
- Verbal and written communication
Timeline
Shop Owner
The Milking Barn
03.2018 - 06.2024
Preschool Teacher's Assistant
YMCA Caldwell
03.2016 - 03.2017
Church Secretary
Believers Family Church
05.2005 - 09.2009
Administrative Assistant
Safety Enterprise
03.2002 - 02.2005
High School Diploma -
Vista High School
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