Lena Elder
Jacksonville
Summary
Dedicated Shift Supervisor with extensive experience in leadership, customer service, and operational efficiency in a fast-paced environment. Known for strong communication and organizational skills, fostering positive team dynamics, and delivering exceptional service. Eager to transition into the healthcare field as an Ophthalmic Medical Assistant, combining a passion for learning and growth with a commitment to making a meaningful impact on patient care and well-being.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2021 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Barista
Starbucks
07.2019 - 10.2021
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Sales Associate
Pier 1 Imports
01.2016 - 01.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Graduate -
White Oak Highschool
01.2015
Skills
- Multiple Food Industry Certifications
- Communication skills
- Hands on
- Team player
- Excellent time management skills
- Ability to multitask
- Relationship building
- Able to problem solve
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Barista
Starbucks
07.2019 - 10.2021
Sales Associate
Pier 1 Imports
01.2016 - 01.2018
Graduate -
White Oak Highschool
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