Lena Hickey
Greendale
Summary
Dedicated beauty professional bringing 15 plus years of sales and client satisfaction. Skilled in advanced cutting, coloring, and styling techniques with strong emphasis on customer experience and result driven client retention. Reliable team player with proven ability to adapt to changing needs and consistently achieve outstanding results. Known for excellent communication skills, creativity, and strong work ethic.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Licensed Hairstylist
Self-employeed
10.2022 - Current
- Learned customer service techniques to enhance client satisfaction and retention.
- Works with scheduling software and uses client outreach daily
- Assisted in providing high-quality haircuts and styling services to clients.
- Engages in continuous learning about safety protocols for salon equipment usage.
- Regularly cleaning and disinfecting implements and environment with medical grade cleaning agents
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Resolved guest complaints about service or style
- Distributed business cards outside of salon to generate new business.
- Processed payments, entering sales in register for prompt customer service.
Cosmetology Instructor
WCTC
05.2024 - 08.2025
- Developed and implemented comprehensive curriculum for cosmetology techniques and theories.
- Improved learning outcomes by overseeing integration of technology in classrooms, including interactive whiteboards and educational software.
- Daily use of Zoom, Cahoots, Microsoft Teams, and Canva programs
- Planned both theory and practical lessons for 7-12 student class loads.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Tested and evaluated students on materials presented in workshops and classes.
Licensed Hairstylist
RAW Beautie
09.2019 - 10.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Managed appointment scheduling and client records using salon management software for streamlined operations.
- Minimized appointment cancellations with timely follow-up calls and reminder emails for upcoming appointments.
- Trained new team members on company policies and customer service protocols.
- Completed physical inventory counts each month.
Licensed Hairstylist
VICI Capilli Salon & Spa
02.2010 - 09.2019
- Mentored junior stylists on advanced techniques and customer service excellence.
- Implemented sanitation procedures to comply with health regulations and ensure safety standards.
- Processed payments, entering sales in register for prompt customer service.
- Trained staff on product knowledge, enhancing upselling strategies and overall sales performance.
- Demonstrated excellent time management skills by efficiently handling multiple appointments while maintaining attention to detail in each service provided.
- Promoted a welcoming atmosphere for all clients by engaging them in friendly conversation during their appointments.
- Boosted client retention rates by consistently delivering high-quality results tailored to individual preferences.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
Customer Service Representative
VICI Capilli Salon & Spa
09.2009 - 02.2010
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer transactions accurately using point-of-sale systems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored inventory levels, coordinating orders to maintain essential supplies and products.
- Greeted customers and helped with product questions, selections, and purchases.
- Implemented promotional displays, increasing awareness of sales events and special offers.
- Maintained compliance with health and safety regulations, ensuring a safe work environment for staff and clients.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Graduate Certificate - Cosmetology
Vici Capilli Beauty School
Milwaukee, WI02-2009
High School Diploma -
Slinger High School
Slinger06-2007
Skills
- Customer relationship management
- Conflict resolution skills
- Salon management software
- Cross-selling services
- Client consultations
- Product knowledge
- Advanced hairstyling methods
Accomplishments
Became a self-owned salon owner through high levels of client retention and client satisfaction (2022).
Certification
- Certified Master Extensions , Bellami Hair - October 2021
- Certified Extensions, Babe Hair- September 2018
- Master Colorist, Goldwell - June 2018
Timeline
Cosmetology Instructor
WCTC
05.2024 - 08.2025
Independent Licensed Hairstylist
Self-employeed
10.2022 - Current
Licensed Hairstylist
RAW Beautie
09.2019 - 10.2022
Licensed Hairstylist
VICI Capilli Salon & Spa
02.2010 - 09.2019
Customer Service Representative
VICI Capilli Salon & Spa
09.2009 - 02.2010
Graduate Certificate - Cosmetology
Vici Capilli Beauty School
High School Diploma -
Slinger High School