Lena Keshishian
Glendale,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Medweight,Lasers & Wellness Centers
06.2021 - 12.2023
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience
- Handled confidential documents with discretion while complying with data protection regulations.
Salon Receptionist
Lavender Salon
04.2018 - 03.2020
- Provided product knowledge to customers on various hair care products
- Demonstrated excellent organizational skills by managing multiple tasks simultaneously in a fast-paced environment
- Utilized POS system to process payments, book appointments, manage inventory levels, and generate reports
- Established familiarity with frequent guests to build customer loyalty
- Managed incoming calls, scheduled appointments, and maintained accurate records of client visits
Bank Teller
JPMorgan Chase
07.2016 - 04.2018
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Complied with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures
- Monitored bank vaults to ensure cash balances were correct and servicing ATMs
- Greeted customers with professionalism and friendly and courteous demeanor
Education
Vanity Make Up Certification
Burbank,CA03.2024
California Cosmetology License -
Paul Mitchell The School
Costa Mesa, CA11.2023
Associate in Arts (A.A.) in Fine Arts & Humanities -
Saddleback College
Mission Viejo, CA08.2022
High School Diploma -
Bartlett High School
Bartlett, IL05.2016
Skills
- Attention to detail
- Listening Skills
- Problem-solving abilities
- Customer service expertise
- Excellent communication
Certification
BARBICIDE
Languages
English
American Sign Language
Armenian
Timeline
Front Desk Manager
Medweight,Lasers & Wellness Centers
06.2021 - 12.2023
Salon Receptionist
Lavender Salon
04.2018 - 03.2020
Bank Teller
JPMorgan Chase
07.2016 - 04.2018
Vanity Make Up Certification
California Cosmetology License -
Paul Mitchell The School
Associate in Arts (A.A.) in Fine Arts & Humanities -
Saddleback College
High School Diploma -
Bartlett High School