Lena Neeley
Atlanta,GA
Summary
With a proven track record at Maggiano's Restaurant, I excel in delivering exceptional customer service and hospitality, enhancing customer satisfaction through meticulous attention to detail and strong memory retention. Skilled in Microsoft Excel and complaint resolution, I thrive in fast-paced environments, consistently achieving and surpassing company goals.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Maggiano's Restaurant
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Zara
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Mellow Mushroom Pizza Bakers
04.2022 - 12.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Receptionist
Massage Envy
04.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Midtown High School
Atlanta, GA05-2023
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Verbal and written communication
- Customer/Client relations
- Telephone skills
- Organization skills
Timeline
Server
Maggiano's Restaurant
12.2023 - Current
Customer Service Representative
Zara
11.2023 - 05.2024
Server
Mellow Mushroom Pizza Bakers
04.2022 - 12.2022
Receptionist
Massage Envy
04.2021 - 01.2022
High School Diploma -
Midtown High School
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