Lena Novak
Mentor-on-the-Lake
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist
K and D Management
Willoughby, OH
07.2024 - Current
- Resolve EFT and manual deposit discrepancies returned via the bank
- Audit move in documentation, including leases and addendums, to ensure accuracy and compliance with Fair Housing regulations
- Maintain and reconcile resident ledgers to ensure accurate tracking of charges, payments, and balances
- Prepare and monitor monthly bank reconciliation reports for 15 properties
- Create utility billing excel spreadsheets using formulas for accuracy and efficiency
- Process move outs and prepare final account statements, including damage assessments, lease break fees, cleaning charges and applicable refunds
- Generate accounts payable invoices to facilitate timely resident refunds
- Coordinate with company attorneys regarding evictions and collection matters
- Compile and maintain detailed collection files for legal review and submission
- Administer resident payment plans to reduce delinquency
- Post and reconcile in office payment batches for accuracy and timely account updates
- Produce Bi-monthly renewal reports to monitor occupancy
- Prepare weekly compliance reports to ensure operational procedures align with company policy
- Corporate Headquarters-Willoughby, OH
Medical Biller
Billpro
Mentor, OH
08.2023 - 01.2024
- Prepared and submitted accurate medical claims to insurance providers in a timely manner
- Verified and maintained up to date patient demographics and insurance information
- Generated detailed invoices and billing statements for medical services
- Documented and tracked outstanding balances and payments
- Followed up with insurance companies on denied or delayed claim for prompt resolutions
- Medical coding
- Communicated daily with office manager to reconcile billing discrepancies and maintain accurate financial records
- Organized and maintained confidential patient and billing documentations
- Prepared and received end of month financial and billing reports
National Accounts Manager, Account Processing Specialist
Statdds
South Euclid, OH
04.2019 - 05.2023
- Promoted to Team lead in 2022
- Set up new Medical Accounts/update existing accounts
- Medical license verification and updates
- Verify documents from medical offices and disperse customer info
- Organize licenses and documents into a Google Drive
- Data entry between multiple online portals
- Coordinate obtaining missing documents or information for order completion/account set up
- Order entry
- Auditing accounts and documents for discrepancies
- Account invoicing/ Dealing directing with accounting for customers on terms
- Payment verification/ taking payment via bank quest
- Refunds/void payments
- Tax calculation on orders as needed
- Communicate issues to the warehouse for correction
- Monitor inventory
- South Euclid, OH
Store Associate, Store Manager
Family Video Movie Club
Cleveland, OH
03.2017 - 04.2019
- Promoted to store manager November 2017 after 8 months as Store Associate
- Interview, hire, & train new employees
- Employee scheduling
- Monitor and approval payroll
- Conduct performance reviews
- Paying store bills and balancing store checkbook
- Marketing for specials sent from HQ
- Manage fundraising events
- Monitor overall well-being of the store and its employees
- Store Associate March 2017-November 2017
- Cash handling
- Customer service
- Organize returns
- Inventory
- Create new customer memberships
- Store clean up
- Bank deposits
- Cleveland, OH
Education
High school diploma - Medical
Phillip O Berry Academy of Technology
Charlotte, NC06-2014
Skills
- Payment posting
- Account reconciliation
- Investigative research
- Data inputting
- Financial records and reporting
- Bookkeeping
- Audit procedures
- Critical thinking
- Time management
Timeline
Accounts Receivable Specialist
K and D Management
07.2024 - Current
Medical Biller
Billpro
08.2023 - 01.2024
National Accounts Manager, Account Processing Specialist
Statdds
04.2019 - 05.2023
Store Associate, Store Manager
Family Video Movie Club
03.2017 - 04.2019
High school diploma - Medical
Phillip O Berry Academy of Technology