Open To Work
Lena Oesterling
Novi
Work Preference
Summary
Dynamic and versatile professional with 10+ years of experience in finance, accounts receivable, and international documentation compliance, complemented by over 25 years in customer service and operations across diverse industries. Skilled in managing startup environments, leading cross-functional teams, and optimizing customer experiences. Brings over two decades of impactful volunteer leadership, serving on executive boards for school PTOs and charitable organizations, with oversight of budgets up to $30,000. Recognized for strong organizational, communication, and problem-solving abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Studio Manager
PureFit Pilates and Yoga
05.2022 - Current
- Lead daily operations including scheduling, client services, and membership management
- Oversee staff training and maintain detailed CRM records
- Develop and execute marketing strategies to drive memberships and community engagement
Director Studio Relations
Red Effect Infrared Fitness
01.2021 - 03.2022
- Develop and execute marketing strategies to drive memberships and community engagement
- Managed incoming leads, member inquiries, and onboarding using Zenoti and High Level
- Provided technical education on wellness offerings and ensured seamless customer experience
- Implement and Administer Staff training and professional growth cycle
Customer Service Specialist/Inside Sales Associate/Shipping Logistics Account Manager/Product Development
The Care Crate Co (dba My Hero Crate, My College Crate, Shipping Logistics)
01.2021 - 11.2021
- Handled all aspects of customer service, external shipping logistics branch, and customer finance
- Train new employees on all facets of customer service position
- Resolved client issues across multiple platforms (Amazon, Walmart, eBay)
- Oversaw bulk orders from concept to fulfillment, including cost analysis and packaging
- Supported new product development through research and pricing strategy
Store Manager
Artisun Bath and Skincare
09.2015 - 03.2020
- Produced handmade bath products and handled all wholesale and retail operations
- Managed marketing, customer communication, and new product launches
Owner
The Sweet Kind
08.2014 - 12.2016
- Built and operated a vegan fudge business from ground up
- Oversaw licensing, sales, marketing, and wholesale partnerships
Credit Specialist I, Credit Specialist II, Export Documentation Analyst
Bird Electronic Corporation
03.2000 - 04.2009
- Handled global export documentation including NAFTA and SED filings
- Conducted credit investigations and managed accounts receivable processes
- Maintained compliance with customs and homeland security initiatives
Airport Ticket, Gate and Customer Service Agent
Continental Airlines
05.1997 - 03.2000
- Managed passenger boarding and customer service at the gate
- Ensured compliance with FAA regulations and trained new agents
Education
Associate of Applied Science - Accounting
Pittsburgh Technical Institute
Pittsburgh, PA06-1997
Skills
- Customer Experience & Retention
- Finance & A/R Management
- Export Documentation & Compliance
- Executive Board Leadership
- Process Improvement
- CRM & Software Proficiency
- Training & Staff Development
- Marketing
- Website & Social Media Management
Leadership And Volunteer Experience
- Relay for Life - Subcommittee Chair
- American Red Cross - Disaster Relief Worker (Hurricane Wilma, 2005)
- MOMS Club Novi - President (2014-2015), VP (2015-2017)
- Cub Scouts Pack 54 - Fundraising Lead (2016-2020), managed $20K+ in inventory
- Novi Woods PTO - Secretary (2019-2023)
- Novi Virtual School PTSO - President (2021)
- Other Involvement: Leukemia & Lymphoma Society, Mittens for Detroit, Hospitality House, Salvation Army, Food Gatherers, FIRST Robotics Coach
Affiliations
- Golf
- Mentoring youth with our Non-Profit Organization
- Fitness and Wellness
Certification
- Currently enrolled in Google Data Analytics on Coursera
References
References available upon request.
Timeline
Studio Manager
PureFit Pilates and Yoga
05.2022 - Current
Director Studio Relations
Red Effect Infrared Fitness
01.2021 - 03.2022
Customer Service Specialist/Inside Sales Associate/Shipping Logistics Account Manager/Product Development
The Care Crate Co (dba My Hero Crate, My College Crate, Shipping Logistics)
01.2021 - 11.2021
Store Manager
Artisun Bath and Skincare
09.2015 - 03.2020
Owner
The Sweet Kind
08.2014 - 12.2016
Credit Specialist I, Credit Specialist II, Export Documentation Analyst
Bird Electronic Corporation
03.2000 - 04.2009
Airport Ticket, Gate and Customer Service Agent
Continental Airlines
05.1997 - 03.2000
Associate of Applied Science - Accounting
Pittsburgh Technical Institute