Lena Park
Ormond Beach
Summary
Dedicated medical receptionist with expertise in patient relations, appointment scheduling, and HIPAA compliance. Proven ability to streamline front desk operations while providing compassionate customer service.
Overview
26
26
years of professional experience
Work History
Medical Receptionist/Front Desk
Dr. C.B. Williamson-Florida Orthopedic Associates
Port Orange, FL
08.2017 - Current
- Managed patient scheduling, optimizing daily appointment flow and reducing wait times.
- Coordinated communication between patients and medical staff, ensuring clear information exchange.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Streamlined patient check-in procedures, enhancing overall office efficiency and patient satisfaction.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist/Front Desk
Dr. James Acker-Orthopedic Surgery
Ormond Beach, FL
08.2014 - 07.2017
- Managed patient scheduling and appointments to ensure efficient office operations.
- Coordinated communication between patients and medical staff, improving service delivery.
- Maintained patient records with confidentiality and compliance to HIPAA regulations.
- Oversaw daily administrative functions, ensuring adherence to clinic protocols and standards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Patient Services Coordinator//Front Desk Receptionist
Barr & Associates Physical Therapy
Ormond Beach, FL
08.2009 - 08.2014
- Coordinated patient scheduling and appointment follow-ups to enhance clinic efficiency.
- Managed insurance verification processes, ensuring accurate patient billing and coverage details.
- Streamlined communication between patients and therapists to improve service delivery and satisfaction.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Teller/Bank Teller Supervisor
SouthTrust Bank
South Daytona, FL
03.2000 - 07.2009
- Trained new tellers on systems and procedures, fostering a knowledgeable and capable team environment.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing expert guidance on banking products and services.
- Maintained compliance with banking regulations, reducing potential risks during daily operations.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
High School Diploma -
Mainland High School
Daytona Beach, FLSkills
- Patient relations
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- HIPAA compliance
- Insurance verification
- Payment collection
- Medical records management
- EMR / EHR
Timeline
Medical Receptionist/Front Desk
Dr. C.B. Williamson-Florida Orthopedic Associates
08.2017 - Current
Medical Receptionist/Front Desk
Dr. James Acker-Orthopedic Surgery
08.2014 - 07.2017
Patient Services Coordinator//Front Desk Receptionist
Barr & Associates Physical Therapy
08.2009 - 08.2014
Teller/Bank Teller Supervisor
SouthTrust Bank
03.2000 - 07.2009
High School Diploma -
Mainland High School