Lena Satterfield
Arp,TX
Summary
Dedicated assistant manager achieving high customer satisfaction through strong leadership, strategic thinking, and effective problem-solving.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Whitehouse ISD
Whitehouse, TX
09.2018 - Current
- Led staff training programs to enhance operational efficiency and customer service standards.
- Developed and implemented policies to streamline daily operations and improve compliance.
- Coordinated scheduling and resource allocation for various school events and activities.
- Managed inventory control processes to ensure optimal supply levels across departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed performance metrics to identify areas for improvement in student support services.
Cashier
Chapel Hill Isd Texas
Chapel Hill Texas
08.2015 - 09.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operation.
- Assisted customers with inquiries, providing exceptional service to enhance overall shopping experience.
- Maintained a clean and organized checkout area, contributing to store's positive atmosphere.
- Collaborated with team members to streamline checkout processes, improving service speed and customer satisfaction.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Improved efficiency, organized checkout area for optimal workflow.
- Handled cash with high accuracy and took care to check bills for fraud.
Third Key Holder
Dollar General
Big Sandy, TX
07.2015 - 11.2015
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored new staff on company policies and operational procedures.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented loss prevention strategies to minimize shrinkage and improve security measures.
- Analyzed sales trends to optimize product placement and promotional strategies.
- Maintained compliance with safety standards and operational guidelines for overall efficiency.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Nederland
Nederland, TX05-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Goal setting
- Team building
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Computer skills
- Problem resolution
- Active listening
Timeline
Assistant Manager
Whitehouse ISD
09.2018 - Current
Cashier
Chapel Hill Isd Texas
08.2015 - 09.2018
Third Key Holder
Dollar General
07.2015 - 11.2015
High School Diploma -
Nederland