Lena Smith
Riverview,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive relationships and contribute to satisfaction and loyalty. Skilled in Microsoft Office and knowledgeable in mental health awareness, contributing to a positive team environment and exceptional service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wawa
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Gave customers the satisfaction while making their orders, whether it is food or beverage services.
To-Go Specialist
Cheddar's Scratch Kitchen
02.2023 - 08.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Team Member
Chick-fil-A
04.2021 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL05-2024
High School Diploma -
East Bay High School
Gibsonton, FL05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Microsoft Office
- Japanese Language
- Documentation and reporting
- Mental health awareness
- Stress management
- Criminal law
Certification
ServSafe (Food Handler Manager) - March 2025
Languages
Japanese
Timeline
Customer Service Representative
Wawa
03.2024 - Current
To-Go Specialist
Cheddar's Scratch Kitchen
02.2023 - 08.2023
Team Member
Chick-fil-A
04.2021 - 09.2021
Bachelor of Arts - Criminal Justice
Saint Leo University
High School Diploma -
East Bay High School
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