Lena Smith
LAS VEGAS
Summary
Dedicated Revenue Officer skilled in debt management and account reconciliation. Consistently exceeded performance targets by fostering strong relationships with taxpayers and implementing successful collection strategies to increase revenue.
Overview
15
15
years of professional experience
Work History
Revenue Officer
Department of the Treasury, Internal Revenue Service
06.2024 - 08.2025
- Maintained documentation of revenue-related procedures to support compliance and audits.
- Engaged with customer inquiries regarding billing discrepancies and service details.
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
Individual Taxpayer Advisory Specialist
Department of the Treasury, Internal Revenue Service
06.2010 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Fresno Adult School
Fresno, CASkills
- Debt management
- Interpersonal communication skills
- Account monitoring
- Auditing techniques
- Professional telephone demeanor
- Cash flow management
- Information tracking
- Tax compliance
- Account reconciliation
Timeline
Revenue Officer
Department of the Treasury, Internal Revenue Service
06.2024 - 08.2025
Individual Taxpayer Advisory Specialist
Department of the Treasury, Internal Revenue Service
06.2010 - 06.2024
High School Diploma -
Fresno Adult School