Lena Stevens
Clarkston,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Salon Manager
Grace Braids and Weave
03.2017 - 05.2024
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Store Manager
Sunny Beauty Supply
04.2016 - 03.2017
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Sales Associate
Burlington
07.2015 - 04.2016
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
DuVal High School
Lanham, MD2015
Skills
- Customer service
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Client relations
- Inventory controls
- Advanced interpersonal skills
- Cosmetology
- Commitment to quality and service
- Conflict mediation
- Fast learning
Timeline
Salon Manager
Grace Braids and Weave
03.2017 - 05.2024
Store Manager
Sunny Beauty Supply
04.2016 - 03.2017
Sales Associate
Burlington
07.2015 - 04.2016
High School Diploma -
DuVal High School
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